PRESENTATION
NF399 defines the requirements to be met by all software involved in civil protection and first-aid missions that produce, process or exchange data via the national communication networks of emergency services.
Product categories.
To qualify for NF399 certification, software must fall into one of the product categories shown below:
- A: SGA - call management applications
- B: SGO - operational management applications
- C: SGP - voice management applications
- D: TIAS - applications for managing individual selective alarm terminals
- E: ENR - recorder management applications
- F: PCO - operational command post management applications
- G: TIE - on-board computer terminal management applications
- H: INTEROPS - applications providing supra-departmental data feedback
- I : SRM - CRRA software interoperating with infrastructure systems and networks within the scope of NF399
- J: TPS - assistant software interoperating with SGA and SGO
- K: SDL - applications for managing detection and location systems
Interoperability between the various national, regional and departmental information systems enables the implementation of homogeneous, interoperable services and applications throughout the country. It also ensures total interoperability for external regional, national or European reinforcements.
Data processing and exchange.
The NF399 certification standard defines how data must be exchanged and processed between the different types of products and systems:
Data exchange and processing between voice management systems and operational management systems: The requirements define the interfaces between the two systems outside any intervention context.
Data exchange and processing between the operational management system and the medical regulation system: The requirements define the data and modes of exchange between CRRA 15 and CTAs concerning calls, cases, patient-victim assessments and available resources.
Data exchange and processing in field mode: The requirements define the exchange of information during operations: tactical situation, graphic order, table of resources, messages, victims, additional transmission orders, geographical and meteorological information.
Data exchange between CTA-CODIS and COZ-COGIC information systems: The requirements define the exchange modes and data to be uploaded at zonal and national level by the various operational management systems.
FREQUENTLY ASKED QUESTIONS
Software certification: frequently asked questions.
INFOCERT is the French specialist in software certification.
Technical secretariat ofAFNOR Certification and inspection body, INFOCERT develops numerous NF marks, a guarantee of quality, safety and confidence, including the NF525 which provides a lasting competitive advantage.
INFOCERT has hundreds of certified partners all over the world, from world-renowned publishers to smaller companies with integrated IT departments.
This third-party verification will give you peace of mind when it comes to enforcing regulations, and protect you from potential sanctions. In particular, for NF525, in the event of tax audits being carried out on your customers' premises.
Certification of your software will enable you to improve your commercial visibility by benefiting from the reputation of the NF mark, as well as providing proof of the quality and excellence of your product, service, system, etc.
Using certified software enables you to meet regulatory requirements, and gives you peace of mind thanks to the presumption of conformity linked to INFOCERT's intervention as a third-party witness.
On the other hand, choosing "self-tested" software means you run the risk of the publisher's conflict of interest (as both judge and jury).
From September 1, 2026, and according to a precise roll-out schedule, all French companies will eventually be obliged to receive and issue invoices on or from a Public Billing Portal (PPF) or Partner Dematerialization Platforms (PDP).
This electronic invoicing reform represents a real fiscal upheaval, and that's why it's crucial to prepare for it in order to best anticipate the changes to come.
If you'd like to prepare youCSRlf for this, you'll find plenty of information in our special report, or you can take part in one of our dedicated training couCSRs. Please contact us to find out more.
To be certified is to be part of a process of transparency, improvement and continuous evolution of your software.
The duration of the process is linked to the time it will take you to bring your software into compliance with the specifications. This time can vary from 1 to several months, and a certificate of effective progress can be sent to you while your product is being brought into compliance.
The certification audit generally lasts two days.
THE BENEFITS OF CERTIFICATION
Why get your software certified?
+ Justify compliance
of its software and cover itself against potential penalties in the event of non-compliance with regulations.
+ Optimize practices and processes
through requirements linked to internal processes, user documentation, after-sales service, etc.
+ Open up to new markets
benefiting from recognized certifications that may be required for certain types of tender.
+ Benefit from recognition
of the NF mark, which inspires quality, confidence and safety, both in France and abroad.
+ Keep abreast of developments
and to have a product that is regularly updated thanks to the checks carried out during annual surveillance.
+ Improve the quality of your software
in response to quality requirements - notably stemming from ISO 9001 and ISO 25051 standards.
The certification rules drawn up by INFOCERT, in conjunction with AFNOR Certification, are recognized as references.
CONTACT US
If you have any questions on a training, labeling or certification project, please don't hesitate to contact us.
Quick links
- (+33) 1.40.17.04.05
- contact@infocert.org
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